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Magento Support and Maintenance

WebMeridian provides Magento website support to handle security, performance, and functionality issues. Let us detect and solve any issue related to security breaches or code conflicts, system updates, or modules incompatibility and provide you with a fully-functional eCommerce store.

Magento Maintenance Package

We provide four Magento support packages for online stores. Magento development maintenance & support by Adobe Certified developers allow you to concentrate on your business while we take full responsibility for the technical aspects.

There are different levels of support for different issues that occur in eCommerce stores. We also support online sites of any size. Check the available packages of our Magento eCommerce support services below:

TitleEasy StartStandardFlexibleAdvanced
Support 40 hours for Emergency Issues80 hours for Ongoing Support120 hours for Extended Support 160 hours for the Full Support
Fixing of Critical Issues
Support Manager
Code Review and Optimization
Site Audit
Magento Version Upgrade
Magento Performance Tuning
Security Patches Installation
Resolving Compatibility Issues
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    Hello !!!!

    Easy Start

    40 Support hours for Emergency Issues

    Fixing of Critical Issues

    Support Manager

    Code Review and Optimization

    Standard

    80 Support hours for Ongoing Support

    Fixing of Critical Issues

    Support Manager

    Code Review and Optimization

    Magento Version Upgrade

    Security Patches Installation

    Resolving Compatibility Issues

    Flexible

    120 hours for Extended Support

    Fixing of Critical Issues

    Support Manager

    Code Review and Optimization

    Site Audit

    Magento Version Upgrade

    Security Patches Installation

    Resolving Compatibility Issues

    Advanced

    160 hours for the Full Support

    Fixing of Critical Issues

    Support Manager

    Code Review and Optimization

    Site Audit

    Magento Version Upgrade

    Security Patches Installation

    What We Solve

    Fixing Tech Issues

    Our Magento developers will rapidly react to any technical problems like site downtime, security breaches or the necessity of a system update when you need it.

    Performance Management & Optimisation

    We will check the site speed and performance via site speed checkers. Based on faults identified by an audit we either will fix technical issues on your site, update your Magento store version or plugins following search engine and speed checkers' recommendations.

    Security Maintenance

    Cyberattacks against eCommerce sites could cause the weakness of payment and data safety. That's why we ensure to identify flaws in code and fix them to achieve high stability and security of your store. Our Magento 2 maintenance services include code review, suggestions, and further development.

    Magento Version Updates

    Depending on your platform version, we will help with the following work: installing security patches for Magento 1.x sites, Magento software updates, support Magento 1.9, resolving plugins compatibility issues after platform migration, testing your store after updates.

    Theme Updates

    Keeping Magento Theme up to date is one of the primary focuses of our Magento maintenance and support services. We examine current themes for compatibility and eliminate any functional or visual difficulties shop owners may have after the upgrade because theme updates frequently do not keep up with Magento's development rate and become dysfunctional when the latter is updated.

    Extension Updates

    We provide timely updates for third-party or proprietary extensions, as well as proper quality assurance to ensure that they are still compatible with the rest of your shop. If not, we do a thorough investigation to determine what is causing the incompatibility and make the necessary adjustments to ensure that the updated extensions function properly and do not cause any conflicts.

    Benefits of Magento Support Services

    Why Do Websites Need Magento Maintenance & Support?

    Regularly updating and maintaining your site is crucial to ensuring that your site is running at full capacity. Just like cars, websites require maintenance to operate properly. Properly maintaining your site helps to ensure site security, increase the number of new visitors, boost returning traffic, and more.

    What Is a Magento Website Maintenance Plan?

    A website maintenance plan is exactly what it sounds like: a long-term strategy for maintaining and supporting your website. This frequently involves more in-depth work than most people have time for or know how to perform successfully. Hence, they hire outside Magento support agency or vendor to maintain their website for them.

    How Long Does It Take to Maintain a Website?

    The truth is that Magento technical support can range from a few hours per month to full-time assistance. The most crucial thing is that you have proper processes in place and that you routinely update your website.

    What Happens If You Don't Maintain Your Website?

    If you do not perform ongoing Magento store maintenance, it may begin to operate slowly, stop converting leads or sales, may become infected with malware, or may even stop working entirely. Our Magento website maintenance services are aimed to guarantee that nothing ever goes wrong with your store. WebMeridian’s Magento support team ensures your store is always up-to-date, secure and fully optimized.

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